Rewording: The use of artificial intelligence in customer call centers is transforming the way they operate.

Rewording: The use of artificial intelligence in customer call centers is transforming the way they operate.

Benjamin Hughes
</p> <p>The use of artificial intelligence is transforming the way customer call centers operate – according to CBS News.

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Everyone gets angry over customer service call centers – both the customers frustrated at having their complaints heard and resolved, and the employees who are on the receiving end of callers’ ire. That’s when an AI bot can step in to cut waiting time and help defuse the situation. Correspondent David Pogue talks with the founders of Gridspace, whose artificial intelligence customer service agent, named Grace, fills in for human agents at more than 100 airlines, banks, hospital chains and phone companies.

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Source: cbsnews.com