According to the CEO of Klarna, AI has the potential to replace the work of 700 employees. However, the main concern is not about job replacement.
Klarna, a fintech company that facilitates online transactions for well-known brands such as Expedia, Macy’s, and Nike, is at the forefront of implementing AI technology. The company has successfully integrated artificial intelligence into its operations, particularly through the use of an AI chatbot that has the equivalent productivity of 700 human customer service agents. In
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