Verizon customers report widespread outages, with mobile phones limited to SOS mode
Wireless network outage for Verizon customers across the U.S.
01:19
Verizon customers across the U.S. reported problems accessing the company’s wireless network, with some reporting Monday morning that their phone service was down and limited to SOS mode.
The service was fully restored by Monday evening, according to a Verizon spokesperson.
Outages were reported from New York to Los Angeles, with the main complaint linked to lack of service on customers’ mobile phones. Customers began reporting problems shortly after 9 a.m. ET on Monday, with some turning to social media to ask Verizon for refunds.
DownDetector, a site that tracks service outages for telecommunications providers, websites and other businesses.
“It’s been over two hours and we don’t even know why this is happening. We all pay a pretty penny for our Verizon bill, this time should be compensated until the issue is fully resolved,” one customer posted to Verizon’s customer support account on X.
according to Apple.
Some customers complained on social media that the outage is making it impossible for them to use 2-factor authentication, which is when a company sends a code via text to a customer’s mobile phone during login as an added security precaution. The customer then uses the code to access an account, such as financial services account or work email — as well as their Verizon accounts.
“Also how can I log into my verizon account if I can’t verify who I am by getting a text because of an outage?” one user wrote on X.
The outage appears to be affecting both iPhone and Android users, according to tech site Bleeping Computer.
As of 4:30 p.m. ET, Verizon’s post on X about the outage had drawn more than 7,000 responses, many from customers asking for updates and expressing anger about the disruption. Some noted they were unable to make business calls or reschedule appointments because of the service disruption, with many customers vowing to switch carriers.
“As soon as this problem is fixed I’m canceling my service,” one customer wrote in response to Verizon’s X post. “Mostly because you have yet to say what the cause of this is … and it’s not just ‘some customers.’ It’s on a very wide scale.”
Aimee Picchi
Source: cbsnews.com