DoorDash is notifying those who use their delivery app that customers who do not leave a tip may experience longer wait times for their food orders.
DoorDash has implemented a new feature in their app where if a user enters zero as the tip amount, they will be shown a pop-up warning. This notification clarifies that drivers, also known as Dashers, have the choice to accept or decline delivery orders. According to DoorDash, drivers have the freedom to prioritize customers who provide a tip before the delivery.
The Verge reports that the app warns users that orders without a tip may experience delays in delivery. Are you certain you want to proceed? Orders that are not accepted promptly by Dashers typically lead to slower delivery times.
DoorDash is offering drivers the choice between two payment options: hourly or per order at 06:18.
The company four years ago faced an flurry of negative feedback over its since abandoned
The practice of not transferring customer gratuities.
Instead of allowing customers to tip their delivery workers, DoorDash now provides Dashers with a guaranteed minimum amount for each delivery. While tips through the app were previously used to supplement the company’s contribution, they now add to the base pay instead of increasing workers’ earnings.
“We believed we were taking the appropriate action by compensating Dashers when a customer did not leave a tip,” stated Tony Xu, CEO of the company, on social media during that period. “However, we overlooked the fact that some customers who did tip would perceive their tip as insignificant.”
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